Sun River Health ยท 5 months ago
Helpdesk Analyst Level 1
NY, United States
Full-time
Onsite
New Grad, Entry Level
$23/hr - $25.24/hr
0+ years expSun River Health provides comprehensive primary, preventative and behavioral health services to underserved communities. They are currently seeking a full-time Helpdesk Analyst Level I to provide technical support and assistance to users, troubleshoot problems, and maintain a structured knowledgebase.
Health CareMedicalNon Profit
Responsibilities
Assists in maintaining inventory as outlined by departmental processes
Carries out tasks assigned by the director of IT Support Operations as needed
Troubleshoots technical issues within SRHC environment
Maintain a record of knowledge/solutions within a structured knowledgebase
Escalates unresolved requests and incidents to higher tiers
Qualification
Required
Working knowledge of desktop operating systems (Windows 10)
Working knowledge of Office 365 and associated applications (Excel, Outlook, Word)
Working knowledge of Microsoft Active Directory Users and Computers
Working knowledge of mobile operating systems (Android, iOS)
Proficiency with supporting software applications including computer utility programs, desktop management, anti-virus and other desktop maintenance/troubleshooting software
Conducts initial triage/troubleshooting on a wide range of technology issues
Assists maintenance of login requests (add, changes and deletions)
Assists MIS Department in maintenance of work stations when available
Create, update, and close tickets following the Incident management workflow
Determines impact and urgency of an incident and support request to determine priority
High school diploma/ GED required
Vocational/ technical school diploma in Information Technology or related fields (i.e. Computer Science)
Valid New York State Driver's License
0 - 1 year of work related experience
Preferred
Associate's degree in Information Technology or related fields (i.e. Computer Science)
1 - 2 years of work related experience
Company
Sun River Health
Sun River Health is a nonprofit firm that offers comprehensive healthcare, medical treatment, and programs for community wellness.
1001-5000 employees
H1B Sponsorship
Sun River Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2023 (3)
Funding
Current Stage
Late StageLeadership Team
James Sinkoff, MBA, CPA
Deputy Chief Executive Officer & CFO
Wanda V. Mitchell
Vice President of Planning/JEDI Special Avisor to CEO
Recent News
Company data provided by crunchbase