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Floor & Decor · 1 day ago

Outside Sales Pro Services Specialist (Bilingual - English/Spanish Preferred)

Waterford Oaks, FL

Full-time

Onsite

Entry Level

1+ years exp

Floor & Decor is a leading company in the hard surface flooring contractor space, focused on serving professional clients. The Outside Sales Pro Services Specialist will build relationships with PRO customers, support sales initiatives, and enhance customer experiences by understanding market trends and collaborating with various departments.

Home DecorHome ImprovementRetail

Responsibilities

Execute the PRO Services Blueprint to the highest levels to create a world class experience for our PRO Customers

Support the PRO desk in-store: phone calls, manage orders, order follow-up, customer support and escalations

Collaborate with the Store Team to identify PROs in our Store

Maintain extensive knowledge about Floor & Decor products

Train and support the Store Team on how to use our selling process

Understand our PRO business to educate our PRO customers and expand their participation

Offer and assist PROs to sign up for the PRO Premier Rewards Program, download and demonstrate the benefits of the PRO APP

Promote PRO Credit Solutions such as Commercial Business Account or PRO Premier Credit Card

Coordinate and assist with PRO Customers in-store activities

Collaborate in all store initiatives

Demonstrate ability to make effective program and benefit presentations

Must possess excellent customer service skills and be results oriented

Strong interpersonal skills to interact effectively at all levels and across diverse cultures

Ability to multi-task, meet deadlines, and work in a fast-paced environment

On occasion, in an effort to develop, travel to customer and PRO job sites with the Pro Services Manager to present F&D’s benefits and capabilities

Perform additional functions, duties and specific tasks of a similar nature and scope as necessary to achieve assigned business objectives

Qualification

Retail contractor salesSalesforce / CRM softwareBilingual in SpanishCommunication skillsCustomer service skillsMulti-tasking abilityInterpersonal skills