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Capital Solutions Group (CSG) · 4 months ago

MM - Expert Systems Administrator, Level 4 (MAR-SA4-07.070125)

Annapolis Junction, Maryland

Full-time

Onsite

Senior Level, Lead/Staff

8+ years exp

Capital Solutions Group is searching for an Expert Systems Administrator to support Enclave and Enterprise Directory Services. The role involves implementing, troubleshooting, and maintaining IT systems, while managing system infrastructure and providing support for daily operations and problem resolution.

Cloud ComputingInformation TechnologySoftwareWeb Development

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Provide support for implementation, troubleshooting and maintenance of IT systems

Manage the daily activities of configuration and operation of IT systems

Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems

Provide assistance to users in accessing and using IT systems

Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems

Perform account management, e.g. establishing, activating, modifying, disabling, and removing accounts

Provide configuration management, implementation, and sustainment of compliance with applicable system security controls

Perform periodic vulnerability scans of systems

Provide support to IT systems, including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc

Implement IAVA security patches and insure patch status is recorded in appropriate systems of record

Provide support for the escalation and communication of status to agency management and internal customers

Optimize system operations and resource utilization, and perform system capacity analysis and planning

Provide in-depth experience in troubleshooting IT systems

Provide detailed analysis and feedback to agency management and internal customers for escalated tickets

Provide support for the dispatch system and hardware problems and remains involved in the resolution process

Configure and manage UNIX, Linux and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance

Communicate and coordinate with the Information System Security Officer (ISSO) and Information System Owner (ISO) regarding system changes as part of the Change and Configuration Management Process

Support the ISO by completing required milestones of Plan of Action & Milestones (POA&M) as directed and coordinate completion status with the ISSO to reflect status within the Source System of Record for Security Authorizations

Ensure IT Assets remain compliant with Identity & Access Control Management (ICAM) policy

Provide Tier 2 (Escalation) problem identification, diagnosis and resolution of problems

Applies knowledge and understanding of mission islands, Trusted Thin Client, and enhanced VDI (e.g., remote GPU and memory scaling)

Support the design of systems, mission architecture and associated hardware

Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA)

Analyze and resolve complex problems associated with server hardware, applications and software integration

Support the design of systems, mission architecture and associated hardware

Provide Tier 3 (Escalation) problem identification, diagnosis and resolution of problems

Qualification

Active DirectoryITIL 4 CertificationService Management (ITSM)Identity ManagementSCCMDNSGroup PolicyPrivileged Account Management (PAM)MS ExchangeUNIXLinuxWindowsCustomer SupportCommunication SkillsProblem SolvingTeam Collaboration

Required

TS/SCI with both Polygraphs are required

Eight (8) years of experience with Service Management (ITSM) is required

ITIL 4 platform certification is required

If assigned to Directory Services TTOs, experience with Active Directory, Identity Management, SCCM, DNS, Group Policy, Active Role Servers, Privileged Account Management (PAM) Services, and MS Exchange are required

If assigned to Desktop & Enclave Services TTOs, understanding of the concepts of mission islands, Trusted Thin Client, and enhanced VDI (e.g., remote GPU and memory scaling) required

Requires: IAT, Level 3

Requires: ITIL 4 platform Certification

Requires: Computing Environment (CE) Certification

Bachelor's Degree + 20 years of systems experience, OR No Degree + 24 years of SA experience

NOTE 1: Eight (8) years of experience with Service Management (ITSM) is required

NOTE 2: If assigned to Directory Services TTOs, experience with Active Directory, Identity Management, SCCM, DNS, Group Policy, Active Role Servers, Privileged Account Management (PAM) Services, and MS Exchange is required

NOTE 3: If assigned to Desktop & Enclave Services TTOs, understanding of the concepts of mission islands, Trusted Thin Client, and enhanced VDI (e.g., remote GPU and memory scaling) is required

Company

Capital Solutions Group (CSG)

Capital Solutions Group (CSG) is a small business focused on leveraging extensive experience in Enterprise level systems management to meet and exceed the mission critical needs of our government and commercial customers.

Fort George G Meade, Maryland, USA

11-50 employees