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Mesa · 4 months ago

Partner Success Manager (Brand Partnerships)

New York, NY | San Francisco, CA | Austin, TX

Full-time

Onsite

Mid Level

4+ years exp

Mesa is a fintech company focused on making homeownership more affordable and rewarding. They are seeking a strategic and relationship-driven Partner Success Manager to lead their rewards partnerships, ensuring partner satisfaction and optimizing the member experience through effective account management and collaboration.

ConsultingFinancial ServicesHome ServicesLendingMortgageService Industry

Responsibilities

Own day-to-day relationships with Mesa’s rewards partners (e.g., travel, home improvement, grocery, home services, and other categories)

Act as the strategic advisor and main point of contact across assigned accounts

Develop and deliver QBRs and ongoing performance recaps with actionable insights

Monitor and analyze performance data to optimize redemption experience and ROI for partners

Identify opportunities to expand the partnership scope (e.g., bonus point campaigns, co-marketing, new features)

Collaborate cross-functionally with marketing, product, and analytics to bring upsell ideas to life

Pitch new pilots and seasonal promotions to drive mutual growth

Ensure seamless onboarding, benefit launches, and campaign execution

Proactively flag and resolve any issues related to redemption flow, reporting, or customer experience

Champion partner feedback internally to improve tools, reporting, and Mesa’s overall value proposition

Contribute to the long-term vision for partner success—developing frameworks and best practices

Work closely with the partnerships and product teams to help shape reward strategy and partner roadmap

Stay ahead of industry trends in loyalty, rewards, and partner marketing

Qualification

Account ManagementData AnalysisStrategic PartnershipsCustomer SuccessLoyalty ProgramsProactive ApproachConsumer ExperienceExceptional CommunicationRelationship BuildingOrganizational Skills