NEOGOV · 6 months ago
911 Radio System Engineer
Durham, NC
Full-time
Onsite
Mid Level
$63K/yr - $98K/yr
3+ years expNEOGOV is committed to advancing careers while making a real difference in the community. The 911 Radio System Engineer will provide technical support, administration, and maintenance of emergency communication systems, ensuring efficient response to emergency calls and supporting public safety operations.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Provides data, systems, hardware, and/or software support for a City department; work involves managing specialized databases and systems including creating, maintaining, and updating scripts, creating maps and maintaining map layers, and digitizing, extracting, editing, and updating data; installs software patches and upgrades; tests and troubleshoots system, server, database, and/or equipment issues; processes calls; and responds to data and/or user requests
Prepares, maintains, reviews, and/or submits technical, project, and other reports, records, user guides, and other documents; reviews contracts, agreements, permits, engineering drawings and plans; updates and maintains databases and online systems; compiles queries, and reconciles data; reviews work for accuracy, completeness and compliance with specifications, requirements, regulations, policies, and procedures
Coordinates with City departments, and/or external agencies; provides technical assistance at formal meetings; assists with planning and process improvements; and may conduct training, as assigned
Maintaining a database of emergency calls and responding to requests including, ensuring calls are appropriately routed; reviewing and processing calls for court cases; attending court to authenticate records; approving/denying street names for new construction; reviewing address problems as they relate to 911 calls and responding to emergency communication staff needs
Responsible for the daily operation of the City of Durham 800 MHz P25 Trunked Radio System and other assigned electronic systems which facilitate public safety and local government communications
Provide troubleshooting, repair, and preventative maintenance of software and hardware including system controller servers, routers, switches, transmitters, receivers, channel banks, and microwave equipment
Coordinate with vendors regarding system upgrades and maintenance contracts. Perform inspections to ensure compliance with Federal Communications Commission, Federal Aviation Administration, and Occupational Safety and Health Administration regulations
Provide emergency on-call radio service on a rotating schedule for after-hours support
Qualification
Required
Associate's degree or equivalent in computer science, information technology, or directly related field
Three years of related technology support experience
Preferred
General Radio Operators License is preferred
Prior Information Technology (IT) experience preferred
Experience with an 800 MHz radios system preferred
Benefits
12-13 paid holidays per year
13 standard work days of vacation per year
13 standard work days of sick leave per year, which accumulates indefinitely; sick leave may be used toward early retirement
2 weeks paid military leave per year
Medical, dental, vision, and supplemental life insurance plans
State and City retirement plans
Short and long term disability plans
Paid temporary disability leave for specified conditions
City contribution of 13.6% into the N.C. State Retirement System
Paid funeral leave
Employee Assistance Program - personal and family counseling
Paid life insurance equal to annual salary
48 hours for volunteer work each year*
4 hours parental leave each year
Workman's Compensation Insurance
457 Deferred Compensation Plans
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase