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Monumental Sports & Entertainment · 5 months ago

Game Night Staff: Membership Services (Part-Time/Seasonal)

Washington, DC 20004

Part-time

Hybrid

New Grad, Entry Level

$17.95/hr - $17.95/hr

Monumental Sports & Entertainment (MSE) is one of the largest integrated sports and entertainment companies in the country, and they are seeking positive and motivated individuals for their Game Night Staff in Membership Services. This part-time/seasonal role involves providing excellent customer service during Capitals home games and supporting various membership service tasks.

Sports

Growth Opportunities

Responsibilities

Provide excellent customer service to all guests during events in the 25-26 season

Support the distribution of giveaway items to fans

Efficiently respond to fan and season-ticket member inquiries

Work closely with department staff in the execution of game night duties

Support the set up and breakdown of Membership Services areas including VIP seating

Be familiar with and answer questions related to season-ticket member benefits and events

Other duties as assigned

Qualification

Customer service experienceCommunication skillsOrganizational skillsResults drivenTeamworkProblem solvingDetail oriented

Required

Previous customer service experience is helpful

Strong communication skills to positively communicate and interact with guests and fans

Organized with the ability to multi-task and problem solve in a dynamic work environment

Hardworking, detail oriented, and results driven

Ability to work effectively both independently and in a team environment

Requires prolonged standing, walking, and stair climbing to access full facility

Able to comfortably lift and carry up to 25 pounds

Must be 18 years of age or older

Availability to work most Capitals home games during the season

Flexibility to work evenings, weekends, and holidays as needed

Company

Monumental Sports & Entertainment

Monumental Sports & Entertainment is one of the largest integrated sports and entertainment companies

Founded in 1997

Washington, District of Columbia, USA

1001-5000 employees

http://www.monumentalsports.com/

Funding

Current Stage

Late Stage

Total Funding

$215M

Key Investors

Jeffrey S. Skoll

2025-12-17Secondary Market

2024-12-18Debt Financing· $215M

2022-11-29Series Unknown

Leadership Team

Ted Leonsis

Founder, Chairman, Managing Partner, Chief Executive Officer

Peter Biché

Chief Financial Officer

Recent News

Sports Business Journal

Monumental S&E opens $215M debt facility for Capital One Arena funding

2026-01-07

GlobeNewswire

Clark Construction Hosts High School Educators and Students for “Crafting Futures” at Capital One Arena

2025-12-22

Sports Business Journal

Zach Leonsis: Monumental’s structure is status quo following new minority investments

2025-12-19

Company data provided by crunchbase