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Clay · 2 days ago

Enterprise Growth Strategist - London

New York, NY

Full-time

Onsite

Mid Level

Clay is a creative tool for growth that helps businesses grow without huge investments in tooling or manual labor. The Enterprise Growth Strategist will work closely with customers to ensure successful onboarding, ongoing adoption, and expansion of Clay's services, while also providing valuable feedback to the product and engineering teams.

Computer Software

Responsibilities

Onboarding and Implementation: You will own one of the most important metrics — how fast our customers launch their first use case and get value from Clay. Through this process you will also have the joy of teaching your customers the ins and outs of Clay and see many lightbulb moments 💡

Ongoing Strategy and Adoption: Once your customers are fully onboarded and learn Clay, you will ensure they continue to adopt it on an ongoing basis and work to expand their use cases to additional teams (e.g. revops, markops, sales, CX). You will also maintain a strong relationship with them, understanding their changing business needs and ensuring Clay is adapting to those needs throughout our partnership

Renewal and Expansion: As a result of your hard work getting your customers so much value out of Clay, you will renew and expand their plans to ensure we continue to solve their biggest growth needs year after year

Build New Programs: This is a brand new role at Clay, and you will have the opportunity to partner with our Head of CX to build new programs for our Enterprise customers as different needs arise. This is a great opportunity for someone who is passionate about working directly with customers every day, but also enjoys building new processes and teams from 0.5 to 100

Impact Our Product Roadmap: As the steward of our largest customer relationships, everyone else at Clay will want a piece of you! In particular, you will partner closely with our engineering, design and product team to share synthesized customer feedback and work with them to incorporate it in the development of new features

Qualification

B2B SaaS expertiseGo-to-market operationsCustomer-facing experienceOnboardingImplementationPassion for Clay

Required

Passion for Clay: This is the #1 most important thing for this role. Loving Clay is easy, but you need to genuinely be Clay's #1 fangirl or boy to thrive in this position as you will spend a lot of time in the product and be responsible for helping customers feel the same passion you do

Domain Expertise: You can walk the walk and talk the talk of all things B2B SaaS and go-to-market operations

Customer-Facing Experience: You have worked directly with customers in prior roles in some capacity (doesn't have to have been through a CSM role)