PLS Financial Services, Inc. · 9 hours ago
Manager of Training and Communications
Chicago, IL
Full-time
Onsite
Mid, Senior Level
$110K/yr - $120K/yr
7+ years expPLS Financial Services, Inc. is a leading retail provider of financial services, headquartered in Chicago. The Manager of Training and Communications will assess, design, develop, and implement effective learning and communication solutions to support core organizational functions and business processes, while also managing multiple projects and ensuring high-quality training content delivery.
Financial ServicesInsurance
Hiring Manager
Melissa Cadena, SHRM-CP
Responsibilities
Meet with subject matter experts, key stakeholders, and end users to define requirements for a variety of learning programs and resources (functional training and leadership development)
Recommend optimal learning solutions by applying personal expertise and feedback from field and support center partners
Lead a variety of training initiatives, managing all phases of projects from gathering information to developing content and managing the deployment of learning solutions
Complete internal reviews for our Instructional Designers and ensure all learning content is appropriately reviewed by key internal partners prior to implementation
Review deployed training programs on a regular basis and enhance as needed
Deliver functional training and leadership development content utilizing webinar, eLearning, and instructor-led formats as appropriate
Utilize Learning Management System data to prepare reports and provide recommendations to field and support center leaders
Understand the four levels of evaluating learning effectiveness and apply the appropriate evaluation methods to training programs
Write, edit, publish, and act as the gatekeeper for our 'Operational Bulletin' created for the purpose of centralizing field communications
Write and edit company communications as appropriate
Consult on communications content, delivery, risk, and possible and likely consequences for stakeholders
Manage and distribute company directories
Qualification
Required
Bachelor's degree in business administration, education, learning & development, communications or organizational development
7-10 years of related work experience
Experience leading high impact teams with a minimum of 3 direct reports
Ability to maintain a rigorous focus on accuracy and consistency to deliver high-quality, error-free communication and training content
Proven experience in overseeing the design, development, and implementation of programs or products
Experience communicating with a variety of groups of customers at different experience levels
Experience writing succinct company-wide communications for varying audiences
Experience managing multiple projects and priorities simultaneously
Ability to quickly learn the organization's culture, goals, and priorities in order to uphold our PLS identity and brand standards
Ability to communicate how training programs support our business needs
Preferred
Expertise with Microsoft Office programs and learning technology highly preferred (e.g., Articulate, Lectora, Captivate, Camtasia)
Experience with Learning Management Systems highly preferred
Experience working with financial services, tax or insurance products is desirable
Experience delivering communications across a diverse, nation-wide workforce
Benefits
Medical/dental/vision
401(k)
Vacation
Opportunities for advancement
Ongoing training
Company
PLS Financial Services, Inc.
PLS is one of the largest and most recognized brands in the financial services industry.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Brandi Koltun, CPA
Senior Vice President, Chief Financial Officer
Recent News
2022-01-25
Company data provided by crunchbase