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Unit · 6 months ago

Head of Risk and Banking Operations

New York Office

Full-time

Onsite

Director/Executive

$160K/yr - $185K/yr

5+ years exp

Unit is a market leader in embedded finance, providing ready-to-launch financial services to a diverse client base. The Head of Risk and Banking Operations will lead operational teams, ensuring excellence in service delivery while implementing policies and driving automation.

BankingFinanceFinancial ServicesFinTech

Responsibilities

Lead and manage the Risk and Banking Operations teams, including full-time and part-time employees

Oversee hiring, training, development, and performance management of team members

Ensure operational excellence in daily workflows, driving consistent, high-quality service delivery across risk and banking functions

Identify and execute opportunities for operational automation and scalability through technology and AI

Define, implement, and continuously improve policies and procedures for onboarding (KYC/KYB/CIP/OFAC) and banking operations (payments and transactions, disputes)

Establish and manage SLAs, KPIs, and other operational metrics to evaluate team efficiency and effectiveness

Own documentation of internal policies and technical processes, ensuring clarity and compliance

Serve as the primary point of contact for banking operations matters with Unit’s bank partners, and coordinate operational alignment

Interface with clients to provide guidance, training, and support on tools and banking operations processes

Partner closely with internal stakeholders across Risk, Fraud, Product, Customer Success, and Compliance

Collaborate with Product, Engineering, Fraud Analytics, and Data teams to develop rules, models, and tools that reduce manual work and enhance fraud detection and service efficiency

Qualification

Risk Operations ManagementBanking Operations ManagementRegulatory FrameworksAnalytical SkillsCross-Functional LeadershipClient-Facing SkillsStakeholder ManagementOperational ExcellenceTeam Leadership