CR&R Incorporated ยท 1 day ago
Customer Service Senior Manager
Stanton, CA
Full-time
Onsite
Mid, Senior Level
$90K/yr - $90K/yrCR&R Incorporated is looking for a Customer Service and Collections Senior Manager who is passionate about delivering outstanding service while overseeing collections efforts. This role involves leading a dedicated team to foster customer service excellence and manage collections activities effectively.
ConsultingInformation Technology
Responsibilities
Lead and inspire a team focused on providing top-tier customer service and managing collections with a compassionate approach
Develop and implement strategies that enhance customer satisfaction, encourage timely payments, and maintain customer loyalty, even through the collections process
Monitor team performance, providing regular feedback, coaching, and training to ensure high levels of customer service and effective collections practices
Collaborate with other departments to ensure a cohesive customer experience that aligns with our brand values, from initial contact through the collections process
Handle escalated customer and collections issues with a balanced approach, resolving matters in a way that maintains customer relationships while protecting company interests
Analyze and report on customer service metrics and collections outcomes, using insights to drive continuous improvement and strategic decision-making
Ensure compliance with all relevant regulations and ethical standards in customer service and collections activities
Qualification
Required
Excellent interpersonal abilities
Customer-first mindset
Strategic collections management skills
Experience in leading and inspiring a team
Ability to develop and implement strategies that enhance customer satisfaction
Experience in monitoring team performance and providing feedback, coaching, and training
Collaboration skills with other departments
Ability to handle escalated customer and collections issues
Analytical skills to report on customer service metrics and collections outcomes
Knowledge of compliance with relevant regulations and ethical standards in customer service and collections activities
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
Vision insurance
PTO
Company
CR&R Incorporated
CR&R is an environmental services company that provides pollution control services.
Founded in 1963
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase