Nisga'a Tek, LLC · 1 week ago
Project Manager I (Quality Control Lead)
District of Columbia, United States
Full-time
Onsite
Mid Level
$100K/yr - $150K/yr
3+ years expNisga'a Tek is committed to high-quality service to those who defend us, providing various support services. The Project Manager I (Quality Control Lead) will be responsible for ensuring high-quality service delivery, monitoring staff compliance with processes, and implementing process improvements based on feedback and performance data.
Cyber SecurityInformation TechnologyIT InfrastructureIT Management
Responsibilities
Monitoring and ensuring that staff deliver the highest level of polite, professional, and effective customer service
Monitoring and ensuring that staff comply with documented processes and procedures
Remediation of complaints from customers and other support groups
Continual service improvement based on trends in AQLs as well as positive/negative feedback from customers and other support groups
How process improvements and lessons learned will be captured and shared, to include recommending new communication channels at all levels
Identify and implement process improvements based on performance data, lessons learned, and stakeholder feedback
Develop a framework for capturing and sharing best practices and lessons learned across teams
Recommend and support the implementation of new communication channels to enhance collaboration and transparency
Qualification
Required
In depth knowledge of service desk best practices
Strong understanding of federal contract performance standards and quality control methodologies
Shall be customer-focused, responsive, reliable, and detail-oriented with solid managerial, communication, and problem-solving skills
Minimum three (3) years' experience performing quality control
Ability to pass a background, credit check, and drug test
Preferred
Bachelor's degree
Benefits
Medical, dental, and vision insurance
401(k) plan with company matching
Tax-deferred savings options
Supplementary benefits
Paid time off
Professional development opportunities
Company
Nisga'a Tek, LLC
Nisga’a Tek is honored to provide services to those who are committed to our national defense, security, and mission.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase