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M/I Homes, Inc. · 2 days ago

Customer Care Manager

Nashville, TN

Full-time

Onsite

Entry, Mid Level

1+ years exp

M/I Homes, Inc. is a leading homebuilder with over 40 years of experience in providing quality homes. The Customer Care Manager is responsible for performing inspections and repairs for completed homes to ensure customer satisfaction and manage service work orders effectively.

Home ServicesReal EstateReal Estate Investment

Responsibilities

Performs Post Closing Customer Visits (PCCV) and any other inspections as per departmental and Company standards

May complete work orders (MW Region: May complete work) required to meet customer needs; provides problem solving on-site

Contacts and schedules appropriate subcontractors to perform work as required

Initiates service work orders, sets appointments with subcontractors, monitors progress and quality of work, and keeps customers apprised of work order status. (MW Region: Scheduling and the distribution of work orders is completed by Customer Care Call Center.)

Directs and supervises subcontractors to improve efficiency and workflow

Maintains service vehicle inventories including appropriate materials and equipment

Participates in departmental meetings to discuss service issues, work schedules, enhance job quality and performance, and increase workflow efficiency

Assist in special projects as requested and perform additional duties as required

Qualification

Customer ServiceProblem SolvingWritten & VerbalComputerApproachabilityComposurePerseveranceConflict ManagementTime ManagementListeningCustomer Focus

Required

High school graduate with basic academic and practical skills gained through school curriculum combined with one to five years of related work experience and/or training

Related supervisory experience

Good knowledge of home building industry preferred within scope of customer service requirements and construction processes

Computer skills

Written & Verbal communication skills

Customer Service skills

Customer Focus competency

Approachability competency

Listening competency

Time Management competency

Composure competency

Conflict Management competency

Perseverance competency

Problem Solving competency

Possession of a valid driver's license and a good driving record to comply with Company-issued vehicle policies

Benefits

Medical

Dental

Vision

Paid time off

Paid holidays

Paid parental leave

Traditional and Roth 401(k) options

Profit sharing plan

Employee stock purchase plan

Employee home purchase plan

Company

M/I Homes, Inc.

M/I Homes has been building new homes of outstanding quality and superior design for more than 40 years and is known nationally for the M/I Difference: Whole Home Building Standards, Design, M/I Financial, and our industry leading Transferable Structural Warranty.

Founded in 1976

Columbus, Ohio, USA

1001-5000 employees