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Papa · 3 days ago

Senior Care Advocate (LCSW/RN)

United States

Full-time

Remote

Mid, Senior Level

4+ years exp

Papa is a new kind of care built on human connection, providing vital social support to older adults and families. As a Senior Care Advocate (LCSW/RN), you will support Medicare members in navigating complex health and social needs, while also providing supervisory support as the Care Advocates team grows.

Hospital & Health Care

Responsibilities

Build strong, trusting relationships with Medicare members, grounded in empathy, respect, and patience

Manage day-to-day workload communicating with members through in-bound calls, out-bound calls, and member inbox. Member communications can take place through video calls, audio-only calls, text messages and emails

Connect members to community-based social services (such as food assistance, transportation, housing support) to address health-related social needs

Support appointment scheduling and healthcare access, including provider lookups and reminders

Help members become stronger self-advocates in managing their health and care. Facilitate behavior change, provide emotional support, and offer health education

Participate in a coverage schedule that may include evenings, weekends, and holidays for urgent member needs

Assess and prioritize members’ needs, and support them in navigating health and social care systems

Develop care plans that address social determinants of health such as food security, transportation, housing, and social isolation

Clearly document interactions and support activities for members, including tracking metrics and outcomes for the member

Identify and maintain an up-to-date database of community resources to enhance the support available to members

Communicate with practitioners, home- and community-based service providers and other healthcare facilities

Translate your experience in case management, patient advocacy, and/or care navigation to inform improvements to the Care Advocate and member experience

Partner with your manager to improve existing Care Advocate team standard operating procedures (SOPs), develop new SOP content, and update workflows to empower the Care Advocate team to more effectively address member needs

Develop onboarding process and training materials for future Care Advocates

As the Care Advocate team grows, act as the primary touchpoint for questions from Care Advocates about how to support members

Implement pilot projects or process improvements designed to improve and expand how we serve members

Represent Papa Community at in-person events or outreach opportunities to build awareness and foster relationships with community-based organizations

Qualification

LCSWRN licensureCase management experienceSupervisory experienceCommunity health knowledgeSpanish proficiencyTech-savvyCommunication skillsOrganizational skillsProblem-solving abilitiesGrowth mindset

Required

Active unrestricted licensure in good standing as a LCSW or RN in Florida

Willingness to obtain licenses in additional states as needed

For RNs, must have a Bachelor of Science Degree in Nursing from an accredited nursing school

Minimum 4 years of experience in case management, care navigation, and patient advocacy

Minimum 2 years of supervisory or leadership experience in a healthcare environment

Extensive knowledge of community-based resources and social service programs

Excitement for being in a fast-paced, high-growth and feedback-oriented environment

Access to a quiet, HIPAA-compliant space to ensure member privacy with hardwired (Ethernet) network connection that is a distraction-free environment during working hours

Experience working in community health settings, primary care settings, FQHCs or home health settings is highly valued