EliseAI · 6 months ago
Scaled Customer Success Manager | Housing
New York, NY
Full-time
Onsite
Entry, Mid Level
$80K/yr - $110K/yr
2+ years expEliseAI is focused on improving housing and healthcare through AI integration. The Scaled Customer Success Manager will manage a large portfolio of accounts, utilizing technology and data-driven strategies to enhance customer engagement and ensure clients derive maximum value from EliseAI's products.
Artificial Intelligence (AI)Business IntelligenceMachine LearningProperty ManagementPropTechReal Estate
Responsibilities
Proactively manage a large portfolio of accounts, balancing automation and personal engagement to drive adoption, retention, and satisfaction
Use platforms such as PlanHat, Salesforce, Zendesk, and Gong to monitor customer health, automate workflows, and track success metrics. Hands-on experience with at least one of these tools is required
Schedule and lead critical customer meetings, including Quarterly Business Reviews (QBRs), to address strategic goals, share insights, and strengthen relationships
Design and implement scalable communication plans using tools like in-app messaging, email campaigns, and self-service resources to support customer success
Analyze customer usage patterns to identify trends, predict risks, and develop targeted strategies for improvement
Partner with implementation teams to deliver efficient onboarding processes, using automated playbooks to set customers up for long-term success
Develop self-service resources such as training videos, help guides, and FAQs to empower customers and reduce friction in their workflows
Serve as the voice of the customer within EliseAI, sharing actionable feedback with Product, Engineering, and other internal teams to inform roadmap decisions
Monitor customer health metrics to address underperformance early and mitigate churn risks
Attract top-tier talent to join our driven team
Qualification
Required
2+ years of experience in a SaaS Customer Success role, ideally with a focus on managing a high volume of accounts
Hands-on experience with customer success tools such as PlanHat, Gainsight, ChurnZero, Totango, or similar platforms is required
Proven ability to lead critical customer meetings, including QBRs and strategic touch points
Strong analytical skills with the ability to interpret data and drive actionable strategies
Excellent written and verbal communication skills, with the ability to distill technical concepts for non-technical stakeholders
Experience balancing scalable, technology-driven engagement with personal relationship management
Ability to thrive in a fast-paced, collaborative environment with a proactive mindset
Willingness to work in person at our office 4-5 days a week
Preferred
Knowledge of SaaS integrations, APIs, and technical workflows is a plus
Benefits
Equity in the company
Medical, Dental and Vision premiums covered at 100%
Fully paid parental leave
Commuter benefits
401k benefits
Fitness & home services stipend to cover part of your expenses so you can focus on what matters
A collaborative in-office environment with an open floor plan, fully stocked kitchen, and all meals covered in the office
Unlimited vacation and paid holidays
We'll cover relocation packages and make the move exciting, not painful!
Company
EliseAI
EliseAI is an AI-driven company that offers automation, streamlining workflows, and unique needs of housing and healthcare operations.
201-500 employees
Funding
Current Stage
Late StageTotal Funding
$391.93MKey Investors
Andreessen HorowitzSapphire VenturesPoint72 Ventures
2025-08-19Series E· $250M
2024-08-14Series D· $75M
2023-06-06Series C· $35M
Leadership Team
Minna Song
Cofounder & CEO
Recent News
Crunchbase News
2025-12-23
2025-12-21
Crunchbase News
2025-11-24
Company data provided by crunchbase