Cambridge Health Alliance · 10 hours ago
Receptionist/Front Desk
Cambridge, MA
Full-time
Onsite
Entry Level
2+ years expCambridge Health Alliance is a healthcare organization committed to improving health in the community. They are seeking a Receptionist/Front Desk to greet patients and visitors, provide information, and perform various clerical and secretarial duties to support the Human Resources department.
Health CareMedical
Responsibilities
Greets and provides information to patients and visitors
Does not wait for someone to approach the desk, initiates contact with each person as he/she enters the lobby/reception area including CHA employees, and offers a greeting and/or assistance
Directs patients and visitors to proper location in CHA giving clear, easy to understand directions, calling interpreter as needed
Responds to telephone inquiries regarding IT/telecomm services, hospital services and directions to CHA locations in friendly, professional manner
Understands and appropriately utilizes all telephone features such as: transferring and hold functions
Insures at all times that there is someone to answer the telephone
Accesses patient information via the computer
Effectively interfaces with IT Department as needed to resolve hardware and software problems
Acts in a friendly and reassuring manner in all Interactions with patients and visitors
Appropriately signs in and out of terminal screens as required by the hospital security policy. Does not illegally gain access to unauthorized screens by usage of another person’s password
Handles difficult situations calmly, calling appropriate person for assistance when needed
Stays up-to-date with events, office locations, meeting locations, hospital programs, etc. to be able to provide accurate information
Keeps alert to all activity in the reception area, with special sensitivity to safety/security issues
Under the general supervision of the Office Manager, responsible for performing a wide range of administrative/receptionist support including greeting and escorting visitors, distribution of mail, maintenance of department files and office supplies, creation and production of reports as directed for IT and/or Communications Center, telephone communications and other office procedures that will effectively promote and support the operation of the IT department
Responsible for scheduling meetings for senior IT staff
Responsible for scheduling meeting rooms and training rooms
Handles miscellaneous duties when not occupied directly with patients, visitors or telephone calls
Keeps the front desk and main lobby area clean, tidy and stocked with proper information
Sorts staff mail
Performs straightforward secretarial duties
Effectively participates in training new employees/volunteers
Promotes a professional image by adhering to the established dress code. Wears hospital identification badge at all times in a visible location
Demonstrates commitment to growth and development by attending department meetings and any in-service opportunities that apply to position
Demonstrates knowledge of network regulations in fire, safety, infection control, disaster preparedness and emergency codes according to department procedures
Participates in own performance appraisal by identifying goals and reviewing progress with supervisor
Performs other related duties as assigned or directed
Qualification
Required
Must have medical terminology
2 – 3 years medical office experience preferred
Preferred
Medical Secretarial degree strongly preferred
Benefits
Flexible schedules
Varied assignments
Competitive pay
Health insurance
Company
Cambridge Health Alliance
Cambridge Health Alliance (CHA) is an award-winning, integrated healthcare system that serves Cambridge, Somerville, and Boston's
1001-5000 employees
H1B Sponsorship
Cambridge Health Alliance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (24)
2024 (21)
2023 (23)
2022 (12)
2021 (11)
2020 (8)
Funding
Current Stage
Late StageTotal Funding
$0.15MKey Investors
Andrea Campbell
2023-08-16Grant· $0.15M
Leadership Team
Patrick Wardell
CEO
Joy Curtis
Senior Vice President and Chief Human Resources Officer
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