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BNY · 1 month ago

Senior Vice President, Client & User Research

New York, NY

Full-time

Onsite

Senior Level, Lead/Staff

$119K/yr - $221K/yr

10+ years exp

BNY is a leading global financial services company that influences nearly 20% of the world’s investible assets. The Senior Vice President, Client & User Research will contribute to research activities across product teams, focusing on user experience research and strategic initiatives.

Financial Services

Responsibilities

Conduct and manage research projects aligned to your assigned product experience and strategic research efforts

Drive relationships and interactions with design and product experience leads

Build relationships with product managers to influence multi-year roadmaps

Manage communications around internal projects efficiently

Lead specialized research practice areas to enhance overall practice maturity

Take ownership in driving work forward while maintaining open communication channels

Anticipate problems and proactively develop solutions

Manage relationships with client-facing teams

Lead trainings and workshops in your area of expertise

Contribute to enhancing team processes and organizational efficiency

User needs analysis and behavioral research

Facilitating user feedback on strategic business priorities and features

Validating new designs and product features before development

Conducting usability testing for early release and production software

Contributing to feedback programs for live software that integrate into QA and product workflows

Qualification

UX researchQualitative researchAnalytical skillsEnterprise feedback toolsFinancial services experienceCommunication skillsOrganizational skillsAttention to detail