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Magna International · 6 hours ago

Account Manager, Autonomous Mobile Robots

Troy, MI

Full-time

Onsite

Senior Level

5+ years exp

Magna International is a mobility technology company focused on innovating automotive technologies. They are seeking a highly motivated Account Manager to manage sales aspects related to their New Mobility AMR & Software suite of services, requiring a strong understanding of the automated material handling industry and excellent communication skills.

AutomotiveIndustrial EngineeringManufacturing

Responsibilities

Serve as primary point of contact for sales customers, ensuring regular touchpoints to assess customer satisfaction and operational performance

Serve as the primary point of contact for sales customers, ensuring regular touchpoints to assess customer satisfaction and operational performance

Manage commercial aspects throughout the pre-sales, development, and post-SOP phases to address any commercial challenges

Work cross-functionally with internal teams, including Solutions Engineers (Software & AMR), to understand customer issues and improve AMR & Software suite offerings

Develop and implement strategic sales plans to achieve revenue, profit, and market growth targets in alignment with overall business objectives

Collaborate with the Sales Director to establish and manage the sales process, including CRM configuration, sales metrics, dashboards, and review meetings with cross-functional teams

Create, lead, and execute customer strategies to secure targeted business within Magna's divisions

Lead the quote process, working closely with divisions to understand their requirements and ensure accurate and comprehensive submissions

Understand and effectively communicate customer needs to engineering and product development teams

Utilize creative negotiation skills to resolve commercial challenges, seeking team or manager support when necessary

Ensure purchase orders and customer authorizations are accurate and properly processed

Recommend pricing strategies and process efficiencies to maximize profitability

Ensure deliverables and timelines are clearly communicated and met, both internally and with customers

Provide first-line support for general customer inquiries and updates

Regularly update engineering and operations teams on project status and customer feedback

Maintain an entrepreneurial approach, embracing ambiguity and seeking out innovative solutions

Perform other duties, support special projects, and tasks as assigned

Qualification

Robotics expertiseSales experienceCustomer relationsMS Office proficiencyData-driven sales approachesSaaS commercializationEntrepreneurial mindsetSalesforce familiarityProblem-solving skillsOrganizational skillsCommunication skills