Weave · 5 hours ago
Technical Support
Lehi, UT
Full-time
Hybrid
Entry Level
1+ years expWeave is a company focused on customer retention through exceptional support services. In this role, you will assist customers with product and technical inquiries while ensuring a positive experience through effective communication and problem-solving.
MedicalSaaSSmall and Medium BusinessesSoftwareUnified CommunicationsVoIP
Responsibilities
Communicate with customers via inbound phone calls
Provide follow up to customers via outbound calls and emails
Resolve issues with basic troubleshooting
Save the day for our customers by driving an amazing customer experience that makes our customers smile
Qualification
Required
Minimum of 1 year of Customer Support experience
Background and interest in technology: Must have solid computer skills, and the ability to adapt and learn technology quickly
Strong phone presence and excellent written and verbal communication skills as you will be communicating with customers through phone (primarily), and email channels
Ability to work in a fast-paced, busy Customer / Tech Support team
Experience working with browsers, spreadsheets, and text documents. Ability to troubleshoot and resolve basic customer issues
Must be hungry to learn, caring towards others, and creative in your problem solving
Preferred
Previous Phone Support experience
Knowledge of network infrastructure and connectivity a plus
Passionate about helping the customer. Must be positive, attentive and demonstrate the ability to do what's necessary to get the situation resolved
Company
Weave
Weave makes communicating with customers easier for businesses by integrating features like texting, phone service, fax, and reviews.
501-1000 employees
H1B Sponsorship
Weave has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (3)
2023 (4)
2022 (1)
2021 (4)
Funding
Current Stage
Public CompanyTotal Funding
$168MKey Investors
Tiger Global ManagementLead Edge CapitalCatalyst Investors
2021-11-11IPO
2019-10-24Series D· $70M
2018-12-06Series C· $37.5M
Leadership Team
Brooke Shreeve
Chief People Officer
Erin Goodsell
Chief Legal Officer
Recent News
2025-12-29
2025-11-01
Business Wire
2025-10-31
Company data provided by crunchbase