Samaya AI · 4 hours ago
Customer Success Manager
Mountain View, California, United States
Full-time
Hybrid
Mid, Senior Level
$100K/yr - $175K/yr
5+ years expSamaya is building the first Expert Intelligence platform for Financial Services, and they are seeking a Customer Success Manager to deepen enterprise relationships and drive user engagement. In this role, you will manage relationships with leading financial institutions and partner with product and engineering to drive platform growth.
Artificial Intelligence (AI)Information TechnologyMachine Learning
Responsibilities
Work with key enterprise stakeholders from users to C-suite to advise on AI’s capabilities and unlocking value with Samaya
Analyze customer feedback and usage data to distill insights and guide the product roadmap
Proactively identify opportunities to strengthen engagement across customer teams and increase usage
Track and analyze user behavior and account health to preempt issues and drive expansion
Establish meeting cadences with customers to collect feedback, support implementation, and ensure satisfaction
Partner with the sales team on pre-sales and post-sales efforts, including supporting pilots, warm touchpoints, and onboarding
Create playbooks and processes that will become the foundations of the Customer Success function at Samaya
Qualification
Required
5+ years experience in Customer Success, Account Management, or related client-facing roles
Experience supporting early-stage sales or growth efforts in a startup environment
Experience working with enterprise B2B software customers
Demonstrated ability to build trust with enterprise customers and manage relationships with multiple stakeholders
Proactive and organized, able to independently spot trends in usage and feedback and take initiative
Strong written and verbal communication skills
Comfortable navigating feedback loops across sales, product, and engineering teams
Preferred
Background in financial services or working with data-intensive products
Familiarity with customer engagement tools (e.g. CRM, usage analytics)
Benefits
Access comprehensive health insurance, including medical, dental, vision, flexible spending account (FSA), and short-term disability.
Support for your long-term financial wellbeing with a 401(k) and pre-tax benefits (e.g. commuting).
Enjoy flexibility to rest and recharge as needed, with unlimited PTO (Paid Time Off).
Work flexibly with a hybrid setup - typically team members spend a minimum of three days in the office per week.
Grow and connect with a travel budget that encourages conference attendance, customer visits, and team gatherings.
Create your ideal workspace with an office Equipment allowance to set up what works best for you.
Company
Samaya AI
Samaya AI specializes in developing AI research agents that streamline knowledge workflows.
11-50 employees
H1B Sponsorship
Samaya AI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (2)
2023 (1)
Funding
Current Stage
Early StageTotal Funding
$43.5M2025-05-14Series A· $43.5M
Leadership Team
Maithra Raghu
Founder & CEO
Fabio Petroni
Co-Founder
Company data provided by crunchbase