Bryan Health · 2 weeks ago
GIRMC Technical Services Supervisor
Grand Island, NE
Full-time
Hybrid
Mid Level
4+ years expBryan Health is dedicated to delivering secure and supported end user computing solutions to their customers. The GIRMC Technical Services Supervisor is responsible for managing the TSA team, overseeing fiscal administration, and ensuring effective training and support for EUC devices.
Health CareHospitalNon Profit
Responsibilities
Commits to the mission, vision, beliefs and consistently demonstrates our core values
Responsible for assisting IT Technical Manager with the fiscal administration and operational management of all End User Devices and personnel; assists in formulating and managing the TSA expense and capital budgets with the IT Technical Manager
Makes recommendations for new EUC equipment and services to purchase and collaborates with various vendors for procurement
Interfaces with vendors to execute equipment orders, upgrades, service plan changes, status inquiries, hardware updates, and escalating issues
Ensures appropriate training and problem-solving sessions are provided regarding system functionality
Writes and reviews system documentation to describe processes; writes technical procedures and creates other user specific training materials and references to ensure users have training to use mobile devices effectively
Develops and ensures area orientation and training for staff; assesses, recommends, and coordinates staff development needs
Maintains the operational appropriateness of EUC devices to meet operational objectives and the strategic goals of Bryan Health System and related entities
Evaluates current procedures and practices for accomplishing department objectives; develops and implements improved/revised procedures and practices
Maintains an accurate device lifecycle inventory for all EUC devices
Ensures EUC team follows the Asset Management guidelines and procedure established for the EUC devices
Ensure continuous EUC device support and end user support capabilities through research and development
Maintains current area policy and procedure manual; ensures staff knowledge of procedures and practices
Coordinates departmental functions across Bryan Health departments and outside resources
Guides administration of EUC systems within Bryan Health and ensures 24/7 support
Verifies that EUC commissioning and decommissioning processes are updated as needed and consistently followed across the EUC team
Ensure thorough and consistent application of security configurations, settings, and protection of EUC systems through training and auditing compliance
Supervises day-to-day work of TSA personnel on projects and requests
Adheres to and ensures the adherence of staff to safety guidelines; enforces and maintains HIPAA and Corporate Compliance regulations and procedures
Tracks and ensures productivity is within target and activities are completed within budget
Maintains professional growth and development through seminars, workshops, and professional affiliations to keep abreast of latest trends in field of expertise
Participates in meetings, committees and department projects as assigned
Performs other related projects and duties as assigned
Qualification
Required
Knowledge of EUC equipment, operations, and procedures
Knowledge of computer hardware equipment, audio visual hardware, and software applications relevant to work functions
Knowledge of quality improvement, budgetary and financial methods, and practices
Ability to communicate effectively both verbally and in writing
Ability to schedule, direct, counsel and evaluate employee work and performance
Ability to develop written policies and procedures, memoranda, and performance evaluations with measurable behaviors
Ability to establish and maintain effective working relationships with all levels of personnel and medical staff
Ability to problem solve and engage independent critical thinking skills
Ability to maintain confidentiality relevant to sensitive information
Ability to prioritize work demands and work with minimal supervision
Ability to maintain regular and punctual attendance
Associate's degree in Information Technology, Health, Business Administration or Management and a minimum of four (4) years of experience in the analysis, design, implementation, support, and maintenance of computer systems required
In lieu of an associate degree, an additional three (3) years of experience required
Valid State of Nebraska driver's license required
Verification and maintenance of responsible driving record per facility standards required
Must have internet connectivity off-premises in order to respond to work requests when necessary
Some travel is required for this position
Company
Bryan Health
Bryan Health is a non-profit organisation that specializes in hospital, health care & health education.
5001-10000 employees
H1B Sponsorship
Bryan Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2023 (5)
2022 (3)
Funding
Current Stage
Late StageLeadership Team
Russ Gronewold
President and CEO
Troy Hottovy
Chief Technology Officer/Chief Information Security Officer
Company data provided by crunchbase