KION North America · 1 week ago
Director Aftermarket Sales and Development
Summerville, SC
Full-time
Onsite
Director/Executive
10+ years expKION North America is a proud provider of Linde Material Handling equipment in the USA, Canada, and Mexico. They are seeking a Director of Aftermarket Sales and Development to lead aftermarket sales and customer technical support, develop pricing strategies, and enhance dealer engagement to drive business growth.
ManufacturingTransportation
Responsibilities
Grow parts revenue and profit through aftermarket dealer development, pricing strategy and retail focused marketing efforts
Develop strategy, goals, KPI’s, annual budget and forecasts for part sales by region and dealer
Develop and execute marketing plan to drive parts business growth and coordinating efforts with the KION NA marketing team
Lead the customer service technical support team to ensure KION NA is providing effective dealer and key account support for product issue resolution
Manage regional Aftermarket Development Managers to achieve revenue and profit goals
Develop and implement commodity based pricing strategy by analyzing existing data and by gathering competitive intelligence
Gather field input and provide insights to distribution team to identify key commodity cost savings
Manage aftermarket parts lifecycle management activities
Manage problem resolution projects with dealers and key accounts as needed to improve overall customer satisfaction
Support and educate dealers and key accounts regarding available Customer Service resources and provide input to help them optimize end customer support
Provide insights to Customer Service team about market and dealer support opportunities and drive initiatives for improvement
Qualification
Required
10+ years of leadership experience in B-to-B Parts / Customer Service Support / Aftermarket Business Development for material handling or industrial equipment
Experienced in developing aftermarket pricing and product management strategies
Experience managing P&L responsibility for a business unit
Must be highly proficient in data analysis tools, MS Office and use of ERP systems
Must be able to communicate effectively and professionally to customers and business partners
BA / BS degree is a minimum
Preferred
Formal leadership training
Company
KION North America
KION North America is a machinery company that manufactures forklift trucks.
201-500 employees
H1B Sponsorship
KION North America has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (2)
2023 (1)
2022 (2)
Funding
Current Stage
Growth StageLeadership Team
Jonathan Dawley
President & CEO
Recent News
Charleston Business
2025-10-04
Maryland Daily Record
2025-01-15
Charleston Business
2025-01-09
Company data provided by crunchbase