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UCB · 8 hours ago

Digital Technology Lead, CRM

Atlanta, GA

Full-time

Hybrid

Senior Level

$124K/yr - $163K/yr

7+ years exp

UCB is a global biopharmaceutical company, focusing on neurology and immunology. They are looking for a Technical Lead, CRM to partner with various teams, manage projects, and ensure the scalability of CRM systems for the US market.

BiotechnologyHealth CarePharmaceutical

No H1B

Responsibilities

Build collaborative relationships with business partners and external vendors to deliver on company and departmental strategies and initiatives

Manage local and global projects based on business requirements in line with the IT Project Management Framework

Serve as the IT SME for CRM throughout the global organization

Maintain awareness of industry trends, identify opportunities for business process and technology improvements and value creation

Stay current on all related legal, regulatory or compliance requirements and related best practices

Support the evaluation, selection, and management of CRM partners

Drive cost savings and efficiencies

Design and implement best-in-class technical and/or operational support frameworks leveraging internal resources and third-parties

Ensuring timely resolution of user problems within assigned areas of responsibility and delivery of agreed upon SLA’s related to system uptime, data loads, etc

Responsible for all system updates including testing, validation, acceptance and deployment activities

Support and/or Lead the software delivery lifecycle (“SDLC”) for the CRM system for the given domain

Qualification

Veeva CRMSalesforce CRMSystem ValidationPharmaceutical IndustryHIPAA ComplianceProject ManagementStakeholder ManagementVendor ManagementTechnical SupportCollaboration