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Safari AI · 4 months ago

Head of Client Success (East Cost candidates only)

United States

Full-time

Remote

Mid Level

Safari AI is an innovative company focused on automating actions for leading companies in the physical economy using computer vision AI. They are seeking a Head of Client Success to lead engagement with enterprise clients and ensure they maximize the platform's value, reporting directly to the CEO.

Artificial Intelligence (AI)Computer VisionInformation TechnologyInfrastructureInternetSaaSSoftware

Responsibilities

Help existing clients succeed and take full advantage of the platform

Serve as the main point of contact in relationships with enterprise clients

Communicate ROI, Payback Periods, and other financial performance metrics to clients

Utilize relevant AI tools to enhance client interactions

Travel for client meetings and conferences

Qualification

Client relationship managementROI calculationAI tools utilizationFinancial performance metricsStartup experienceTechnical learningTeam managementWritten communicationVerbal communication

Required

Track record of making enterprise clients insanely happy by being the main point of contact in relationships

You can point to specific value created and show how you calculated ROI for clients

We expect you to be currently using and utilize as many relevant AI tools available to leverage your time and 'multiply yourself'

Eager to learn about new technologies

Experience crafting, soliciting and communicating ROI, Payback Periods, and other financial performance metrics

Proven ability and willingness to serve clients in a variety of industries, not just one vertical

Early- to Mid-stage startup experience, preferably in a 'doer' role, not just management. Demonstrate to us that you're not relying on your employer's logo to retain & upsell

Excellent written and verbal communication skills

Willingness to travel for client meetings and conferences