Decagon · 12 hours ago
Engineering Manager, Agent Orchestration
San Francisco, CA
Full-time
Onsite
Mid, Senior Level
$280K/yr - $430K/yr
2+ years expDecagon is the leading conversational AI platform empowering brands to deliver concierge customer experiences. They are seeking an Engineering Manager to lead the Agent Orchestration team, focusing on building and developing a high-performing team while owning the technical strategy for the orchestration engine that powers agent interactions.
Artificial Intelligence (AI)Generative AIMachine LearningSoftware
Responsibilities
Build, lead, and develop a high performing team of engineers, including hiring, coaching, and performance management
Own the technical strategy and roadmap for Decagon’s orchestration engine, balancing speed of iteration with correctness and safety
Drive architecture for systems that coordinate complex reasoning and action flows at scale
Set reliability, testing, and observability standards across the orchestration stack, and build an operating cadence that prevents repeated incidents
Create frameworks and guardrails that enable fast, safe iteration on agent behavior, evaluation, and rollout
Partner with Product, Research, and Infrastructure teams to define requirements, navigate tradeoffs, and ship multi-quarter initiatives that move core company metrics
Qualification
Required
Have 2+ years of engineering management experience leading high performing teams in fast-moving environments
Have strong technical depth and an IC foundation that enables you to guide architecture, debug complex failures, and make sound trade-offs
Have experience building distributed systems, execution engines, real-time platforms, or other high scale systems where correctness and reliability matter
Have a track record of delivering multi-quarter projects through ambiguity, creating clarity for your team and stakeholders
Care deeply about engineering craft and operational excellence, including testing strategy, observability, and incident learning
Communicate clearly and collaborate well across Product, Research, and Infrastructure teams
Preferred
Experience with agent frameworks, runtimes, orchestration logic, or tool use systems
Experience with evaluation, experimentation, or model quality measurement systems
Experience building guardrails for safety-critical or highly reliable systems
Benefits
Medical, dental, and vision benefits
Take what you need vacation policy
Daily lunches, dinners, and snacks in the office
Company
Decagon
Decagon provides a conversational AI platform for automating customer support across multiple channels.
201-500 employees
H1B Sponsorship
Decagon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
Funding
Current Stage
Late StageTotal Funding
$481MKey Investors
Coatue,Index VenturesAccel,Andreessen HorowitzBain Capital Ventures
2026-01-28Series D· $250M
2025-06-23Series C· $131M
2024-10-15Series B· $65M
Leadership Team
Jesse Zhang
CEO / Co-Founder
Ashwin Sreenivas
President / Co-Founder
Recent News
Mobihealthnews
2026-02-05
2026-02-03
Company data provided by crunchbase