LSEG · 3 hours ago
Associate Customer Success Manager
New York, NY
Full-time
Onsite
Entry Level
$83K/yr - $138K/yr
1+ years expLSEG is a leading global financial markets infrastructure and data provider. They are seeking a highly driven and empathetic Associate Customer Success Manager to serve as a trusted advisor to customers across their Quantitative Analytics solutions, helping unlock value and solve complex challenges.
ConsultingData ManagementDatabaseFinanceFinancial ServicesInfrastructureStock Exchanges
Responsibilities
Act as a SME across LSEG our quantitative analytics product suite, keeping up with industry trends and competitive landscape
Trusted Advisor: Serve as a trusted point of contact for LSEG customers throughout the customer lifecycle; Land, Adopt, Expand, Renew (LAER)
KYC: Monitor customer health, understand customer use cases, goals, workflows, challenges, and opportunities
Conduct Business Reviews: Co-create and review success/value plans - share product roadmaps, strategy, and review achievements
Own Customer Engagement: Educate, provide thought leadership, raise customer issues, and gather customer feedback
Drive organic expansion within book of business; proactively identify lead generation opportunities
Partner with supporting teams and collaborators to bring about best outcomes for customers (Account Management, Help Desk, Solution Consulting, Escalations, Proposition Sales, Product and Content Teams, and Developer Community)
Proactively identify risks and develop action plans to mitigate with partners
Qualification
Required
1+ years of relevant work experience in customer success, sales, consulting, and/or customer facing roles
Experience or knowledge of implementing and supporting data and/or technology solutions
Success in building trust and getting results for a broad range of partners: senior leaders, developers, and/or day-to-day application users
Aptitude for digesting and effectively communicating both business and technical concepts across audiences of varying ability
Solid interpersonal skills and experience building strong internal and external relationships
Natural curiosity to seek out information and learn new skills across business and technology disciplines
Focus on customer happiness and retention metrics while staying empathetic to customer needs and inspiring loyalty and adoption
Highly motivated self-starter who works well with a lot of autonomy and little direction
Value quality and pay close attention to detail, taking full ownership and pride in your work with a high level of service, responsiveness, and follow-through
Solid project management, technical and problem-solving skills
Ability to travel onsite when required
BA/BS degree
Preferred
SaaS and financial services/financial data experience
Experience with APIs, cloud, and open-source technologies (AWS, GCP, Azure), Python, SQL, JSON
CRM and/or Customer Success/Dashboard platforms experience (Salesforce, Gainsight, Tableau…)
Benefits
Annual Wellness Allowance
Paid time-off
Medical
Dental
Vision
Flex Spending & Health Savings Options
Prescription Drug plan
401(K) Savings Plan and Company match
Basic life insurance
Disability benefits
Emergency backup dependent care
Adoption assistance
Commuter assistance
Company
LSEG
LSEG (London Stock Exchange Group) is a diversified international markets infrastructure business —earning our clients’ trust for over 300 years.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$8.19BKey Investors
Microsoft
2023-09-07Post Ipo Secondary· $2.87B
2023-05-16Post Ipo Secondary· $3.32B
2022-12-11Post Ipo Secondary· $2B
Leadership Team
David Schwimmer
Chief Executive Officer
Pascal Boillat
Chief Operating Officer
Recent News
Crowdfund Insider
2026-01-23
2026-01-22
Crowdfund Insider
2026-01-17
Company data provided by crunchbase