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Flexjet · 23 hours ago

In-Flight Catering Coordinator

Cleveland, OH

Full-time

Onsite

Entry Level

1+ years exp

Flexjet is currently seeking a qualified candidate to join our Operations team as an In-Flight Catering Coordinator at our state-of-the-art facility in Cleveland, Ohio. The role is responsible for handling the ordering in-flight catering and confirmation processes for internal and external customers while maintaining relationships with vendors and flight crews.

AerospaceAir TransportationTransportationTravel

Growth Opportunities

Responsibilities

Handle a high volume of in-person, telephone, and email correspondence from an extensive variety of Operations Control and external contacts

Order and confirm all daily in-flight catering

Communicate to flight crews, team members, and vendors related to items that may impact all catering services transactions

Trouble-shoot potential service deviations because of flight schedule changes and proactively address to avoid disservice

Placing last minute orders with vendors such as door dash or grub hub

Conduct various accounting related tasks including tracking, monitoring, and validating in-flight catering invoices and credit card transactions

Demonstrate knowledge of company products and programs

Work closely with third party catering vendors to ensure expectations are met

Possess the ability to interpret specific food and beverage industry and aviation catering information as it pertains to all daily tasks assigned

Provide daily quality assurance of all in-flight catering related transactions

Provide world-class service with every interaction held with all constituents

Perform other related duties as assigned by Manager

Qualification

Customer service experienceMicrosoft Office proficiencyFoodBeverage knowledgeProblem resolution skillsInterpersonal skillsCommunication skillsPresentation skillsDetail orientedTeamwork

Required

Associates degree (A. A.) or equivalent from two-year college or technical school; 1-2 years of customer service experience in a luxury service environment and/or food and beverage related hospitality industry

Must have working knowledge of Microsoft Office products and the aptitude to learn customized company software programs

Candidate should work well in a fast-paced environment and be flexible to the changing needs of the business

Must be detail oriented and able to work productively, independently or within a team

Excellent oral/written communication and problem resolution skills are required

Successful candidate will maintain a high level of professionalism while multi-tasking various real time customer and catering services transaction demands in a fast-paced environment

Strong interpersonal, verbal/written, and presentation skills are necessary

Flexjet is a 365/24/7 operation and candidate must be willing to work nights, weekends, and holidays