Gotion Inc. · 2 hours ago
Customer Quality Engineer
Manteno, IL
Full-time
Hybrid
Mid Level
$90K/yr - $120K/yr
3+ years expGotion Inc. is a leading power battery technology company based in Silicon Valley, CA, focused on electric vehicle and energy storage technologies. They are seeking a Customer Quality Engineer to manage quality interfaces with customers, handle complaints, and promote continuous improvement to enhance customer satisfaction and brand reputation.
BatteryEnergy ManagementManufacturingProduct Research
No H1B
U.S. Citizen Only
Responsibilities
Receive, evaluate and distribute customer quality complaints, establish 8D problem solving reports, and ensure that the closed loop is completed within the specified period
Organize cross-departmental failure analysis (FA) to promote root cause identification and permanent action implementation
Develop temporary containment measures for major quality accidents and supervise their implementation
Confirm, lock and collect failed physical objects and faulty parts at the customer's site in the first time to ensure the accuracy of traceability
Conduct a preliminary analysis of the faulty component (including visual inspection, conductivity testing, impedance/capacity testing, and module PACK disassembly), produce an initial on-site assessment report, and progressively narrow down the fault scope to identify the faulty component
Classify, identify, and return faulty parts to factory/aftersales point, ensuring complete handover to the internal FA laboratory
Assist the FA team in conducting validation tests and root cause analysis, track experimental data, and provide feedback to customers on the results
Establish a customer faulty parts database, regularly classify, summarize, and prevent typical failure modes
As the customer interface person, responsible for quality regular meetings, quality data reporting, and 8D report submission
Cooperate with customers to conduct annual audits (VDA6.3, IATF16949, etc.), promote internal rectification and follow up improvements
Interpret customer special quality requirements (CSR) and translate them into executable standards internally
Collect and analyze customer returns, defective products, and complaint trends, and output customer quality monthly/quarterly reports
Track customer PPM, FTT (first-pass yield), claim rate and other KPI indicators, and promote improvement projects
Utilize quality tools (SPC, DOE, etc.) to conduct process improvement
Resident or regularly visit customer sites to provide quality support, handle anomalies, coordinate rework/replacement
Maintain good communication with customer engineering/quality departments to improve customer satisfaction
Qualification
Required
Bachelor's degree in Engineering or Material Sciences
US Citizenship or a Greencard
3+ years' experience on customer quality management, with experience in the automotive, power battery, or energy storage battery industry preferred
Proficient in customer complaint handling, root cause analysis, and quality tools such as 8D, 5Why, FMEA, SPC, and DOE
Skilled in on-site failure verification, visual and electrical inspection, and battery system fault diagnosis
Strong analytical ability using tools like Minitab, Excel, and Power BI for PPM, yield, and quality trend tracking
Experienced in customer interface management, audit coordination (VDA6.3, IATF16949), and translating CSR requirements into internal standards
Familiar with battery pack production processes, including module assembly, solder quality, and PACK disassembly analysis
Excellent communication and presentation skills for cross-functional and customer collaboration, complaints and pressure scenarios efficiently
Strong logical analysis and cross-departmental coordination and promotion skills
Good English reading and writing skills, able to handle English emails and customer information independently (oral communication preferred)
Able to adapt to a certain frequency of domestic and international business trips
Benefits
Eligibility for bonus and benefits
Company
Gotion Inc.
Gotion, Inc. is based in Silicon Valley in California, with R&D centers in Ohio, China, Japan, Singapore and Europe.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Chun Wang
Partner & Project Executive Assistant to Global Head of Capital Center
Recent News
Canada NewsWire
2025-11-04
2025-10-23
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