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Amazon Web Services (AWS) · 2 weeks ago

Senior Technical Program Manager, EC2 Capacity Customer Experience

Seattle, WA

Full-time

Onsite

Senior Level

$149K/yr - $201K/yr

5+ years exp

Amazon Web Services (AWS) is seeking a Senior Technical Program Manager for the EC2 Capacity Customer Experience team. This role involves planning customer capacity, managing demand intake, and driving initiatives to enhance customer experience and business efficiency.

Agentic AIConsultingDevOpsInformation TechnologySoftwareWeb Development

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Plan customer capacity within the Amazon Dedicated Cloud (ADC) portfolio

Serve as EC2’s primary POC for managing demand intake

Organize supportability scenarios to influence VP+ business decisions

Ensure infrastructure and EC2 teams execute against global commitments

Drive key initiatives that support goals/KPIs that are measured and reported to executive leadership

Make high velocity decisions under ambiguous circumstances

Drive process improvements and collaborate with engineering organizations to build new technologies that automate all aspects of EC2's capacity planning and delivery

Qualification

Technical program managementInfrastructure managementCross-functional team leadershipKPI/SLA definitionProject managementMentorshipCollaboration

Required

5+ years of technical product or program management experience

Experience leading highly technical programs involving infrastructure, complex systems, systems engineering

Experience managing programs across cross functional teams, building processes and coordinating release schedules

Current, active US Government Security Clearance of TS/SCI with Polygraph

Preferred

5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience

Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Experience in technical program management working directly with software engineering teams

Benefits

Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)

401(k) matching

Paid time off

Parental leave

Company

Amazon Web Services (AWS)

Glassdoor3.8

Launched in 2006, Amazon Web Services (AWS) began exposing key infrastructure services to businesses in the form of web services -- now widely known as cloud computing.

Founded in 2002

Seattle, Washington, USA

10001+ employees