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PLS Financial Services, Inc. · 8 hours ago

Shift Supervisor- Bilingual Spanish Preferred

3930 W Gate City, Greensboro, NC

Full-time

Onsite

Entry, Mid Level

1+ years exp

PLS is a leading retail provider of financial services with over 200 centers across 12 states. The Shift Supervisor is responsible for providing leadership to ensure outstanding customer service and operational goals are met, while also performing customer service representative duties and assisting management in daily store operations.

Financial ServicesInsurance

Responsibilities

Maintaining exemplary customer service within the store and building relationships with our customers so they will choose to do business with us again

Establishing a strong customer service culture within the store

Supporting the Assistant Store Manager in implementing strategies to help meet store goals and objectives

Assisting the Assistant Store Manager with developing and motivating store team members to exceed customer expectations

Ensuring compliance with federal, state, and local regulations

Performing responsibilities of a Customer Service Representative and supervising the team’s activities in the absence of the Store Manager, including but not limited to transaction processing, maintenance of cash drawers, and cash handling procedures

Coaching CSRs on how to properly conduct transactions that meet our commitment to superior customer service and compliance

Reviewing and approving checks within limits

Supporting store marketing efforts within the community

Resolving customer complaints

Assisting the Store Manager with managing schedules, cash, and store audits

Reviewing all Operations Bulletins, News communications, and training to ensure understanding of current policies, procedures, and any changes

Helping to maintain a neat and clean store environment for our customers and team members

Other duties as assigned