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Lockton · 3 days ago

Senior Account Executive, Voluntary Benefits

San Antonio, TX

Full-time

Onsite

Senior Level

6+ years exp

Lockton is a leading insurance brokerage firm, and they are seeking a Senior Account Executive to manage complex accounts and improve plan designs. The role involves building relationships with clients, driving discussions around plan performance, and supporting new business generation while ensuring high standards of client service.

Auto InsuranceInsuranceRisk Management

H1B Sponsor Likely

Responsibilities

Proactively manage all aspects of accounts and service delivery to clients, ensuring client needs are identified and met in line with agreed service standards and in accordance with timeframe requirements

Build, expand, and solidify relationships with existing clients at executive levels within the company and leads appropriate resources to address the client's needs

Drive discussions around plan performance and design; monitor trends and make recommendations to improve effectiveness of employee program/design

Identify and address client service issues; develop and implement processes and policies to improve overall client service

Support the generation of new business by collaborating with Producers in prospect meetings, acting as the technical SME and leading the RFP process with the Team Lead

Develop and lead processes including communications strategy, collateral materials, vendor implementation, and conducting open enrollment meetings

Develop and deliver monthly, quarterly and annual reporting to clients regarding trends, financial performance and plan changes

Stay current on all relevant industry data and works with Team Lead to develop project plans, assemble teams for delivery on client projects, and ensure delivery against project goals

Maintain knowledge of carrier/vendor products and services and effectively deliver appropriate carrier/TPA recommendations and product and service solutions to clients

Ability to lead client meetings and provide “on the Spot” strategic guidance and financial performance information in conjunction with or independently from the Team Lead

Manage and organize client tasks and open items relating to strategy and plan design

Maintain an awareness of all large and potentially complicated claim related matters, assist with negotiations and resolution of claim settlement on behalf of clients

Develop and produce Request for Proposal (RFP) by coordinating vendor replies, developing an analysis from RFP responses and preparing client report with recommendations

Prepare cost projection throughout the year and at renewal

Execute client renewals by building relations with key client stakeholders and asking effective probing questions that lead to innovative voluntary benefit plan designs

Identify opportunities and gaps in coverage

Meet with clients in conjunction with team lead to review action items and communicate problems and/or vendor issues

Mentor and train team members with the end goal of providing the highest level of support by meeting or exceeding industry standards

Qualification

Voluntary benefits expertiseClient relationship managementInsurance industry experienceCustomer service skillsMathematical aptitudeMicrosoft ExcelRFP preparationCommunication skillsOrganizational skillsCritical thinkingProblem-solvingTeam mentoring

Required

Bachelor's degree in Business related field and/or equivalent years of experience

Minimum 6 years' experience in the insurance industry, specifically in voluntary benefit coverages/programs

Extensive experience in marketing and servicing the insurance needs of employer sponsored voluntary benefit plans

Consistently demonstrated ability to instill confidence with clients so that the client looks to the Voluntary Benefits Director and to Lockton as a partner in business

Proven ability to resolve issues involving Associates, resources and/ or projects by seeking the required level of management involvement when needed

Spearhead client relationships by delivering excellent customer service skills

High mathematical aptitude including the ability to calculate and interpret formula methodologies

Personal presence to interface with top management of other businesses, including carriers, representing Lockton in the highest professional manner

Excellent Microsoft suite skills (Excel, PowerPoint, Outlook)

Ability to manipulate large spread sheets, census data, disruption, geo-access, benchmarking data, etc

Ability to work in a fast-paced environment and multi-task effectively

Excellent organizational and communication skills

Proven critical thinking and problem-solving skills

Has required insurance licenses or able to become licensed

Company

Lockton

Glassdoor4.0

Lockton provides risk management and insurance services.

Founded in 1966

Kansas City, Missouri, USA

10001+ employees

https://www.lockton.com/offices/uk

H1B Sponsorship

Lockton has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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2023 (1)