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Sila Services · 3 months ago

Service Plumber - Sign on Bonus Up to $6,000!

Northbrook, Illinois

Full-time

Onsite

Mid Level

$40/hr - $50/hr

Sila Services is a well-established home services company in the Chicagoland area, specializing in HVAC and plumbing services. They are seeking customer-focused, career-minded Service Plumbers to provide exceptional residential plumbing solutions while contributing to the company's growth and success.

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Responsibilities

Diagnose and troubleshoot plumbing issues, recommending appropriate solutions and discussing options with customers

Consistently meet or exceed monthly service revenue targets, contributing to the company's financial growth and success

Successfully enroll customers in AA Service Co.'s service agreements, promoting long-term customer relationships and recurring revenue

Maintain a high level of productivity by efficiently managing work orders, minimizing downtime, and maximizing billable hours

Diagnose common and diverse plumbing emergencies efficiently and accurately and perform plumbing services

Demonstrate continuous improvement in technical skills and knowledge through training, certifications, and staying updated on industry best practices

Keep track of service vehicle inventory and parts stock, ensuring accuracy and minimizing unnecessary expenses due to missing or overstocked items

Maintain a perfect safety record by following all safety protocols and guidelines

Ensure zero safety incidents or accidents within the performance period

Maintain accurate and up-to-date records of service calls, work performed, and parts used in the Service Titan platform

Collaborate effectively with team members, sharing knowledge and assisting colleagues as needed

Strive to maintain a positive team dynamic and contribute to a supportive work environment

Uphold professional communication and appearance at all times when interacting with customers to ensure a five-star customer service experience

Maintain a consistent record of punctuality and attendance, arriving at scheduled appointments on time and adhering to the assigned work schedule

Additional duties as assigned

Qualification

IL Plumbing LicenseResidential plumbing experienceService Titan proficiencyProblem-solving skillsCommunication skillsSafety adherenceTrade school diploma

Required

IL Plumbing License (preferred)

Proven experience as a residential plumber, with a comprehensive understanding of residential plumbing systems

Proficiency in using Service Titan or similar service management software

Excellent problem-solving skills and the ability to diagnose plumbing issues accurately

Strong communication skills to interact with customers professionally and courteously

Dedication to safety, adhering to safety guidelines and promoting a safe work environment

Valid driver's license and a clean driving record

Willingness to work flexible hours, including weekends and evenings, as needed

Diploma from a trade school or successful completion of apprenticeship

Preferred

IL Plumbing License

Benefits

Company vehicle, gas card, cell phone, and tablet

401(k) with Company Match

High-quality, Affordable Medical, Dental, and Vision Insurance

Health Savings Account with company contributions

Company Paid Short-Term Disability Insurance, Life Insurance, and Long-Term Disability Insurance

Paid Holidays

Paid Time Off (PTO)

Parental Leave

Tuition reimbursement

Special deals/Discounts on a variety of services and entertainment

Tool account

Safety shoe reimbursement

Family & friends discounts on services

Yearly Performance Reviews

Company

Sila Services

With market-leading HVAC, Plumbing and Electrical service brands, the 3,000+ team members of Sila Services set the industry’s gold standard for an employee-first culture, great work environments, exceptional career growth opportunities and a collaborative environment of teamwork and results-driven excellence.

Founded in 1989