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Canary Technologies · 1 day ago

Customer Success Manager, Strategic Global Brands

Dallas, TX

Full-time

Hybrid

Senior Level

$161K/yr - $232K/yr

5+ years exp

Canary Technologies is revolutionizing the hospitality industry with its AI-powered software solutions. The Customer Success Manager will serve as the strategic owner of the company's largest enterprise hotel accounts, ensuring successful deployments and fostering long-term partnerships.

Enterprise SoftwareHospitalityHotelProductivity Tools

Growth Opportunities

Responsibilities

Serve as the strategic owner of assigned enterprise accounts, maintaining long-term executive and operational relationships

Quarterback across work streams, coordinating with the Enterprise Implementation Manager (deployments) and Sales (expansions)

Lead strategic account planning: develop success plans tied to brand-level outcomes and property-level adoption

Conduct regular executive business reviews, providing insights, surfacing risks, and identifying opportunities for deeper partnership

Ensure smooth transitions from deployment to adoption by partnering with the Implementation Manager

Monitor product usage and adoption across large portfolios; intervene to mitigate risks and drive outcomes

Partner with Sales to uncover and execute expansion opportunities, ensuring seamless customer experience through the sales cycle

Advocate for customer needs internally by partnering with Product, Engineering, and Support teams to influence roadmap and resolve escalations

Promote customer advocacy, transforming satisfied brands into champions of Canary

Qualification

Enterprise Customer SuccessAccount ManagementStrategic ConsultingExecutive CommunicationProject Management ProfessionalStrategic PlanningProblem-SolvingCollaborative Mindset

Required

BA/BS degree

5+ years in Enterprise Customer Success, Account Management, or Strategic Consulting—preferably in hospitality technology or SaaS

Proven ability to manage complex, multi-stakeholder enterprise accounts

Strong executive communication skills with the ability to influence C-level stakeholders

Experience in strategic planning and account growth within global or multi-property enterprises

Collaborative mindset, with proven ability to work cross-functionally with technical and commercial counterparts

Strong problem-solving skills and ability to manage competing priorities in fast-paced environments

Preferred

Project Management Professional (PMP) certification or equivalent experience is a plus

Benefits

Canary Days: As a company we want to ensure that the team has time to recharge. Each month we provide company wide days off to ensure there is at least one extended weekend or day off.

Self Improvement Club: We meet each month and share our personal goals for the month. Each individual is provided a budget towards any purchases that help us achieve these goals.

Professional Development Chats: We provide budget to help drive cross functional professional development conversations across the organization.

Travel Reimbursement: Team members are able to visit our offices across New York, San Francisco or Dallas when they choose, and are provided a travel stipend for doing so. Spend time working with the team in their office, and use the rest of your time exploring a new city!

Personal Travel Reimbursement: If you stay at a hotel that Canary works with, we provide a credit towards your stay.