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Paradies Lagardère · 9 hours ago

Zone Manager at O'Hare International Airport

Chicago, IL

Full-time

Onsite

Mid Level

Paradies Lagardère is a company operating at O'Hare International Airport, seeking a Zone Manager. The role involves overseeing store operations, ensuring high customer service standards, managing staff levels, and achieving sales goals.

Hospitality

Responsibilities

Exceed First Class Service standards and behavior with every customer, business partners and peers

Perform all register/cash handling/ Loss Prevention functions in accordance with Standard Operating Procedures

Facilitate opening and closing procedures for all stores

Direct the replenishment of merchandise/supplies, maintain stockroom organization and engage in receiving functions procedures

Ensure store merchandising standards are consistently executed per the company guidelines

Coordinate and monitor staffing levels to maximize sales and service potential

Achieve sales goals by adhering to company performance metrics, implementing promotional programs, and executing special events

Direct, coach, and train Associates in their daily job assignments

Represent and support the company by fostering strong business relationships within the airport community

Contribute feedback on Associate reviews and provide input on Associate counseling

Qualification

Customer service skillsInterpersonal skillsCash handlingOrganizational skillsMS Office proficiency

Required

High school diploma or equivalency required

Ability to work various shifts in a 7/365 day team oriented environment

Excellent customer service skills and ability to communicate effectively using the English language

Strong interpersonal/organizational skills with ability to motivate others

Self-starter able to prioritize various tasks and adapt to unexpected situations simultaneously

Proficiency required in reading, writing, mathematics, cash handling/ reporting

Ability to pass the Federal Criminal History Records Check, Paradies Background Check, and the applicable Department of Transportation requirements

Standing for long periods of time and the ability to work in environments with varying temperatures

Ability to lift a minimum of 40 lbs., perform essential job functions such as standing, bending, reaching, climbing a ladder, and walking long distances

Preferred

Bachelor's degree

Computer literacy and working knowledge of MS Office

Company

Paradies Lagardère

Glassdoor2.9

Paradies Lagardère is the North American division of Lagardère Travel Retail, a global leader operating more than 4,900 stores across Travel Essentials, Duty Free & Fashion and Foodservice in airports, railway stations and other concessions in 51 countries worldwide.

Founded in 1960