Sila Services · 1 day ago
Master Electrician
Weymouth, MA
Full-time
Onsite
Mid Level
$35/hr - $45/hrSila Services, through its subsidiary Boston Standard Company, is a leader in plumbing, heating, cooling, and electrical services in Eastern Massachusetts. They are seeking Journeyman Electricians to troubleshoot, install, and repair electrical components while providing excellent customer service and maintaining high satisfaction rates.
Heating Ventilation and Air Conditioning (HVAC)Home ImprovementProfessional ServicesSolar
Responsibilities
Follow the Nexstar whole home electrical inspection process
Troubleshoot, diagnose, install and repair electrical components in a residential environment
Wire HVAC power and control systems
Provide excellent customer service
Maintain proper stock, parts, tools, and safety equipment in the vehicle
Travel to job sites in your service area, and work with dispatchers to ensure the schedule is maintained and delays are properly communicated to the customer
Obtain customer authorization/signature for payment (or financing) at the completion of the job
Meeting predetermined targets and sales goals
Assist customers in evaluating repair vs. replace options
Assist in generating and scheduling replacement consultations (as indicated)
Meet or exceed performance minimum standards
Customer Satisfaction (this always comes first!): Maintain a high customer satisfaction rate through post-service surveys and feedback. Strive to exceed customer expectations and resolve any concerns promptly
First-Time Completion: Achieve the first-time completion rate defined by your manager by accurately diagnosing electrical issues, arriving fully prepared with necessary tools and materials, and effectively completing repairs during the initial service call
Response Time: Respond to service requests within Boston Standard's defined time frame. Timely response ensures customer satisfaction and loyalty
Service Revenue Generation: Consistently meet or exceed monthly service revenue targets, contributing to the company's financial growth and success. Identify opportunities for upselling and cross-selling additional services or products to customers during service calls to ensure we are meeting all of the customer’s needs
Service Agreement Enrollment: Successfully enroll customers in Boston Standard's service agreements when applicable, promoting long-term customer relationships and recurring revenue
Installation Quality: Maintain a consistently high level of installation quality, as evaluated through post-installation inspections and customer feedback. Achieve first-time installation success rate as defined by your manager, ensuring minimal revisits or callbacks due to installation-related issues
Technical Proficiency: Continuously update and enhance technical skills through training, certifications, and staying updated on industry best practices
Efficiency and Productivity: Complete service calls within the established timeframes, meeting or exceeding the company's productivity standards
Documentation Accuracy: Maintain accurate and up-to-date records of service calls, work performed, and parts used in the Service Titan platform, with a high data accuracy rate
Safety Adherence: Maintain a perfect safety record by following all safety protocols and guidelines. Ensure zero safety incidents or accidents within the performance period
Mentoring and Guidance: Provide effective mentoring and guidance to less experienced technicians, fostering their skill development and contributing to their success
Professionalism and Communication: Uphold professionalism in all interactions with customers and team members
Attendance and Punctuality: Maintain a consistent record of punctuality and attendance, arriving at scheduled service calls on time and adhering to the assigned work schedule
Continual Improvement: Actively participate in performance reviews and self-assessments, identifying areas for improvement and setting personal development goals to enhance overall job performance
Team Collaboration: Work collaboratively with other team members, promoting a positive and supportive work environment that values teamwork and knowledge sharing
Additional KPI's as assigned by your manager
Qualification
Required
Journeyman Electrician certification
Ability to troubleshoot, diagnose, install and repair electrical components in a residential environment
Experience wiring HVAC power and control systems
Excellent customer service skills
Ability to maintain proper stock, parts, tools, and safety equipment in the vehicle
Willingness to travel to job sites in the service area
Ability to communicate delays to customers
Experience obtaining customer authorization/signature for payment at job completion
Ability to meet predetermined targets and sales goals
Experience assisting customers in evaluating repair vs. replace options
Ability to meet or exceed performance minimum standards
High customer satisfaction rate through post-service surveys and feedback
Achieve first-time completion rate defined by manager
Timely response to service requests
Consistently meet or exceed monthly service revenue targets
Successfully enroll customers in service agreements
Maintain high level of installation quality
Continuously update and enhance technical skills
Complete service calls within established timeframes
Maintain accurate and up-to-date records of service calls
Maintain a perfect safety record
Provide effective mentoring and guidance to less experienced technicians
Uphold professionalism in all interactions
Maintain a consistent record of punctuality and attendance
Actively participate in performance reviews and self-assessments
Work collaboratively with other team members
Benefits
Company vehicle, gas card, company cell phone, and tablet
401(k) with Company Match Program
Best-in-class Medical, Dental, and Vision Insurance
Health Savings Account with company contributions
Company Paid Short-Term Disability Insurance, Life Insurance, and Long-Term Disability Insurance
Paid Holidays
Paid Time Off (PTO)
Parental Leave
Special deals/Discounts on a variety of services and entertainment
Tool account
Safety shoe reimbursement
Family & friends discounts on services
Yearly Performance Reviews
Company
Sila Services
With market-leading HVAC, Plumbing and Electrical service brands, the 3,000+ team members of Sila Services set the industry’s gold standard for an employee-first culture, great work environments, exceptional career growth opportunities and a collaborative environment of teamwork and results-driven excellence.
Founded in 1989
1001-5000 employees
H1B Sponsorship
Sila Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Morgan Stanley
2024-11-11Acquired
2023-04-01Debt Financing
2021-05-21Private Equity
Leadership Team
Mike Rudolf
COO
Ryan Flaherty
Chief Revenue Officer (CRO)
Recent News
2026-01-14
Company data provided by crunchbase