Sila Services · 3 months ago
Service Plumber
White Lake, MI
Full-time
Onsite
Mid Level
$100K/yr - $200K/yrSila Services is a locally owned and operated plumbing business known for its commitment to customer satisfaction and employee success. As a Residential Service Plumber, you will be responsible for providing exceptional plumbing solutions, achieving high customer satisfaction rates, and contributing to the company's growth through service revenue generation and technical excellence.
Heating Ventilation and Air Conditioning (HVAC)Home ImprovementProfessional ServicesSolar
Responsibilities
Provide clear explanations and educate customers about their plumbing systems, offering preventive maintenance tips and energy-saving recommendations
Maintain customer satisfaction rate through post-service surveys and feedback
Strive to exceed customer expectations and resolve any concerns promptly
Achieve a best-in-class first-time fix rate by accurately diagnosing issues, arriving fully prepared with necessary tools and parts, and effectively completing repairs during the initial service call
Respond to service requests within Carter's defined time frame
Timely response ensures customer comfort and builds trust
Diagnose and troubleshoot plumbing issues, recommending appropriate solutions and discussing options with customers
Consistently meet or exceed monthly service revenue targets, contributing to the company's financial growth and success
Identify opportunities for upselling and cross-selling additional services, products, or maintenance plans to customers during service visits
Successfully enroll customers in Carter's service agreements, promoting long-term customer relationships and recurring revenue
Maintain a high level of productivity by efficiently managing work orders, minimizing downtime, and maximizing billable hours
Diagnose common and diverse plumbing emergencies efficiently and accurately and perform plumbing services
Demonstrate continuous improvement in technical skills and knowledge through training, certifications, and staying updated on industry best practices
Keep track of service vehicle inventory and parts stock, ensuring accuracy and minimizing unnecessary expenses due to missing or overstocked items
Maintain a perfect safety record by following all safety protocols and guidelines
Ensure zero safety incidents or accidents within the performance period
Maintain accurate and up-to-date records of service calls, work performed, and parts used in the Service Titan platform
Collaborate effectively with team members, sharing knowledge and assisting colleagues as needed
Strive to maintain a positive team dynamic and contribute to a supportive work environment
Uphold professional communication and appearance at all times when interacting with customers to ensure a five-star customer service experience
Maintain a consistent record of punctuality and attendance, arriving at scheduled appointments on time and adhering to the assigned work schedule
Additional duties as assigned
Qualification
Required
Excel in plumbing, sewer and drain work
Great attitude
Customer-centric approach
Ability to provide clear explanations and educate customers about their plumbing systems
Ability to maintain customer satisfaction rate through post-service surveys and feedback
Achieve a best-in-class first-time fix rate by accurately diagnosing issues
Respond to service requests within defined time frame
Diagnose and troubleshoot plumbing issues
Meet or exceed monthly service revenue targets
Successfully enroll customers in service agreements
Maintain a high level of productivity by efficiently managing work orders
Diagnose common and diverse plumbing emergencies efficiently and accurately
Keep track of service vehicle inventory and parts stock
Maintain a perfect safety record by following all safety protocols and guidelines
Maintain accurate and up-to-date records of service calls, work performed, and parts used
Collaborate effectively with team members
Uphold professional communication and appearance at all times
Maintain a consistent record of punctuality and attendance
Benefits
Commission based pay
Company
Sila Services
With market-leading HVAC, Plumbing and Electrical service brands, the 3,000+ team members of Sila Services set the industry’s gold standard for an employee-first culture, great work environments, exceptional career growth opportunities and a collaborative environment of teamwork and results-driven excellence.
Founded in 1989
1001-5000 employees
H1B Sponsorship
Sila Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Morgan Stanley
2024-11-11Acquired
2023-04-01Debt Financing
2021-05-21Private Equity
Leadership Team
Mike Rudolf
COO
Ryan Flaherty
Chief Revenue Officer (CRO)
Recent News
2026-01-14
Company data provided by crunchbase